How to Use Two-Factor Authentication

To secure your account using a second form of authentication follow these steps.

Steps to Set Up Two-Factor Authentication


1. Sign in to your My Well account.

2. Select your initials in the top right corner.

3. Select Security

4. Choose which form for Two-Factor Authentication you would like to configure. 2FA

a. For SMS click Enable.

i. You will receive a text message with a 6-digit code.

ii. Enter this code in the pop-up.

iii. Once enabled you will receive a confirmation email.

b. For Two-Factor Authentication App click Set Up.

i. You will be prompted to select an Authenticator App on another device.

ii. Click Continue.

iii. You will see a QR Code and Secret Key. You can use either of these to configure your Authentication App. 

iv. Once your Authentication App is configured, enter the 6-digit code in the app in the field below.

v. Once enabled you will receive a confirmation email.

vi. To Disable this form of authentication with a red Disable button.


Pro Tip: You can set up both types of Two-Factor Authentication. The type you choose to set up first will be your preferred method. You can change your preferred method by clicking the Select button under the Disable Button.