---
title: How To Refund And Void Gifts In The Admin Portal.
description: If a Giver made a mistake with their donation and needs their gift changed here's how.
---

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# How To Refund And Void Gifts In The Admin Portal.

## If a Giver made a mistake with their donation and needs their gift changed here's how.

 

#### Steps to Void Gifts Using The My Well Giving Platform Web Version:

**1.** Sign in to your My Well account and navigate to the **Admin Portal**.

**2.** Select **Gifts** in the top right corner.

**3.** Use the filters on the right side to narrow down your search in the **Gifts Table**.

**4.** Locate the gift you want to edit and click it.

**5.** Select the **Void Gift** button on the right side of the screen.

![Paul Rome](https://help.mywell.org/hs-fs/hubfs/Paul%20Rome.png?width=688&height=348&name=Paul%20Rome.png)

**6.** Confirm selection with **Yes, Void It** button.

![Void Confirmation](https://help.mywell.org/hs-fs/hubfs/Void%20Confirmation.png?width=688&height=348&name=Void%20Confirmation.png)

**7.** Once submitted, voided gifts will have the orange circle symbol in status column.

![Gifts Table](https://help.mywell.org/hs-fs/hubfs/Gifts%20Table.png?width=688&height=348&name=Gifts%20Table.png)

#### Steps to Refund Gifts Using The My Well Giving Platform Web Version:

**1.** Complete **Steps 1-4** as listed above.

**5.** Select the **Refund Gift** button on the right side of the screen.

![Samantha Jones Gift](https://help.mywell.org/hs-fs/hubfs/Samantha%20Jones%20Gift.png?width=688&height=326&name=Samantha%20Jones%20Gift.png)

**6.** Confirm selection with **Yes, Refund It** button.

![Confirm Refund](https://help.mywell.org/hs-fs/hubfs/Confirm%20Refund.png?width=631&height=631&name=Confirm%20Refund.png)

**7.** Once submitted, refunded gifts will show in **Gifts Table** twice. Once with a negative amount on date of refund and the original gift's status will have changed.

![Refund Gift Table 2](https://help.mywell.org/hs-fs/hubfs/Refund%20Gift%20Table%202.jpg?width=688&height=387&name=Refund%20Gift%20Table%202.jpg)

**Note:** ACH **r**efunds can take 3-5 business days to settle, voided gifts will be cancelled immediately.

**Caution:** Gifts can only be voided by 11 pm the day the gift was given, otherwise gifts will need to be settled before you issue a refund. 

 

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