Frequently Asked Questions | My Well Ministry Help Center

Frequently Asked Questions

Answers to the questions we hear most often.

9 articles in this collection
Written by Jon Horton and Carolyn Irwin

What are Interchange rates and why should I care?

Inter-what? Educate yourself on the payment industry's incredibly complex fee structure.

Written by Jon Horton
Updated over a week ago

How does Interchange Plus Pricing work?

Learn how Interchange Plus Pricing can help you get the absolute best rate for your organization.

Written by Jon Horton
Updated over a week ago

How can I get the best online giving rate if I'm a small church?

If you're a small church with a low volume of monthly donations, we'll help you get the best rate.

Written by Jon Horton
Updated over a week ago

Unsupported Platforms: Will My Well integrate with _________?

Unfortunately, not every platform is willing or able to support My Well. We're listing them here so you can quickly find out.

Written by Jon Horton
Updated over a week ago

What is the difference between a merchant account, a payment processor, and payment gateway?

Processing online giving and taking credit card payments online can be confusing. We breakdown what you need to know.

Written by Jon Horton
Updated this week

Are there limits on ACH transactions?

Understand the initial limits for ACH transactions and how you can increase those limits for your ministry

Written by Jon Horton
Updated over a week ago

Does My Well work in my country?

If you live outside of the US, and are interested in integrating credit card processing with My Well, we've got answers.

Written by Carolyn Irwin
Updated over a week ago

How can I calculate my average effective rate?

Keep reading to learn how to easily calculate your average effective rate using your merchant and gateway statements.

Written by Jon Horton
Updated over a week ago

How does PCI compliance work through My Well Ministry?

PCI compliance is a requirement for all merchant accounts, and we help you understand that process.

Written by Jon Horton
Updated this week