Frequently Asked Questions

Answers to the questions we hear most often.

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9 articles in this collection
Written by Jon Horton and Carolyn Irwin

What are Interchange rates and why should I care?

Inter-what? Educate yourself on the payment industry's incredibly complex fee structure.
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Written by Jon Horton
Updated over a week ago

How does Interchange Plus Pricing work?

Learn how Interchange Plus Pricing can help you get the absolute best rate for your organization.
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Written by Jon Horton
Updated over a week ago

How can I get the best online giving rate if I'm a small church?

If you're a small church with a low volume of monthly donations, we'll help you get the best rate.
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Written by Jon Horton
Updated over a week ago

Unsupported Platforms: Will My Well integrate with _________?

Unfortunately, not every platform is willing or able to support My Well. We're listing them here so you can quickly find out.
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Written by Jon Horton
Updated over a week ago

What is the difference between a merchant account, a payment processor, and payment gateway?

Processing online giving and taking credit card payments online can be confusing. We breakdown what you need to know.
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Written by Jon Horton
Updated this week

Are there limits on ACH transactions?

Understand the initial limits for ACH transactions and how you can increase those limits for your ministry
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Written by Jon Horton
Updated over a week ago

Does My Well work in my country?

If you live outside of the US, and are interested in integrating credit card processing with My Well, we've got answers.
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Written by Carolyn Irwin
Updated over a week ago

How can I calculate my average effective rate?

Keep reading to learn how to easily calculate your average effective rate using your merchant and gateway statements.
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Written by Jon Horton
Updated over a week ago

How does PCI compliance work through My Well Ministry?

PCI compliance is a requirement for all merchant accounts, and we help you understand that process.
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Written by Jon Horton
Updated this week