Frequently Asked Questions

Answers to the questions we hear most often.

Carolyn Irwin avatar I Jonie Brewer avatar
9 articles in this collection
Written by Carolyn Irwin, IT MyWell, and Jonie Brewer

What are Interchange rates and why should I care?

Inter-what? Educate yourself on the payment industry's incredibly complex fee structure.
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Written by IT MyWell
Updated this week

How to create a My Well Account

Having trouble creating your account? Here are some step by step instructions to help you along the way.
Jonie Brewer avatar
Written by Jonie Brewer
Updated yesterday

How does Interchange Plus Pricing work?

Learn how Interchange Plus Pricing can help you get the absolute best rate for your organization.
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Written by IT MyWell
Updated over a week ago

Unsupported Platforms: Will My Well integrate with _________?

Unfortunately, not every platform is willing or able to support My Well. We're listing them here so you can quickly find out.
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Written by IT MyWell
Updated this week

What is the difference between a merchant account, a payment processor, and payment gateway?

Processing online giving and taking credit card payments online can be confusing. We breakdown what you need to know.
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Written by IT MyWell
Updated over a week ago

Are there limits on ACH transactions?

Understand the initial limits for ACH transactions and how you can increase those limits for your ministry
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Written by IT MyWell
Updated over a week ago

Does My Well work in my country?

If you live outside of the US, and are interested in integrating credit card processing with My Well, we've got answers.
Carolyn Irwin avatar
Written by Carolyn Irwin
Updated over a week ago

How can I calculate my average effective rate?

Keep reading to learn how to easily calculate your average effective rate using your merchant and gateway statements.
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Written by IT MyWell
Updated over a week ago

How does PCI compliance work through My Well Ministry?

PCI compliance is a requirement for all merchant accounts, and we help you understand that process.
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Written by IT MyWell
Updated over a week ago